FAQs

How do I pay ?

We except Credit and debit cards, EFT's, Ukash vouchers and Bitcoin payments.

Do you except cash deposits ?

Only if done at n FNB ADT ATM(Advance with automated deposits), we do not except cash deposits done in the branch at the tellers due to the fees being extremely high, R43.

What shipping options are available ?

We offer shipping to your door for R75, if your purchase is over R450 then shipping is free

How long does shipping take ?

All our stock is held locally and shipping takes 1-3 working days depending on your location in South Africa

Do you ship internationally ?

We ship to internationally via post office counter to counter

I am sceptical of online shopping, how do I know I will get my purchase ?

We have 7 years of online retail experience. We are are also on various market place platforms like on Takealot, Onedayonly and Makro.

Why are can't l find these products elsewhere ?

We are the sole agents for Destiny Jewellery in South Africa and thus all products with the brand name are exclusive to us. We do feature one or two other brands however Destiny is our main brand

Do you except returns ?

Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 90 days after delivery. Goods returned within 7 days are eligible for a refund, credit or replacement. Goods returned after 14 days are only eligible for replacement and not refund or credit. If the Goods are not the same as what was ordered this must be reported within 72 hours of delivery. Any damage must also be immediately reported, within 72 hours of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are extremely customer orientated and will ensure an amicable solution to any issues that may arise.